Last Updated: July 7, 2026

Refund and Subscription Policy

Boiling Frog Games LLC ("us", "we", or "our") operates the Boiling Frog Games website and games (the "Service"). This page explains our policies on refunds, subscriptions, and cancellation. The short version: cancel anytime in one click, and if something genuinely goes wrong on our end, talk to us.

Refund and Dispute Policy

Because our products are digital (games, in-game content, and subscriptions), they cannot be returned, so all sales are generally final. That said, exceptional things happen, and we offer refunds on a case-by-case basis under the conditions below.

1. Eligibility for a refund

Your purchase may be eligible for a refund if it meets one of the following:

Accidental duplicate purchase: you purchased the same digital product two or more times. We will refund the duplicate.
Verifiable technical issue: the product has a persistent, verifiable fault that prevents you from using it as intended, and our support team has been unable to resolve it for you.
Material misrepresentation: the product is fundamentally different from how it was described on its store page at the time of purchase.

A refund will not be granted for subjective reasons such as not enjoying a game, a change of mind, or issues caused by your own hardware or internet connection.

2. How to request a refund

Your name and the email address associated with the purchase.
The order number or transaction ID.
The product you want refunded.
A short explanation of the reason.

3. Refund processing

If approved, we process the refund to your original payment method within 5 to 10 business days. Access to the refunded digital product will be revoked.

4. Before you dispute a charge

If something looks wrong, please contact us at billing@boilingfroggames.com before starting a chargeback with your bank or card provider. We are happy to work with you to sort it out quickly, which is almost always faster than a formal dispute.

Subscription Terms

This section applies to any recurring membership or subscription we offer.

Plain terms: Your membership renews automatically until you cancel. You can cancel anytime, in one click, from your account billing page. Cancel and you keep access until the end of the period you already paid for.

1. Billing and automatic renewal

Your membership begins immediately when you purchase it and renews automatically at $12.00/month or $120.00/year, depending on the plan you choose, until you cancel. We charge your payment method at the start of each billing period.

2. How to cancel

You can cancel your subscription at any time, in one click, from your account billing page. No email and no phone call are required. If you would rather we do it for you, email billing@boilingfroggames.com and we will take care of it.

3. What happens when you cancel

Cancellation takes effect at the end of your current, already-paid billing period. You keep access to the membership until that date.

4. No pro-rated refunds

We do not offer pro-rated refunds for a billing period already in progress. You will not be charged again after you cancel, but we do not refund the remainder of the current period.

5. Renewal reminders

Your next renewal date is always visible on your account billing page, so you can check it anytime. We also plan to email annual members a reminder before their plan renews, and will do so as we roll out email reminders. If you are ever unsure when your next charge is, email billing@boilingfroggames.com and we will tell you.

6. Price changes

If we ever change the price of a membership, we will notify current members in advance, and the new price will only apply to billing periods after the change takes effect.

Frogsense and cosmetics

Frogsense is earned by playing and is never sold or purchased directly, so there is nothing to refund on Frogsense itself. Cosmetics unlocked with Frogsense are digital items applied to your account and are non-refundable once unlocked, the same as any other digital good above. Frogsense and cosmetics earned as a guest, or held on a Basic account, are kept for a limited time and expire if not claimed (see the in-app help panel for the current window). Members keep earned Frogsense and cosmetics in their account while the wallet feature is available. If you receive a full refund on a membership, your membership ends, but Frogsense or cosmetics you have already earned remain in your account unless the account is deleted or the feature changes.

Consumers in the EU and UK

If you are a consumer in the EU or UK, you may have a statutory right to withdraw from a purchase within 14 days. For digital content delivered immediately, that right is lost once delivery begins, but only if you have given your prior express consent to immediate delivery and acknowledged that you lose the right of withdrawal. Where we provide immediate access, we ask for that consent at checkout. Nothing in this policy limits any non-waivable rights you have under your local consumer law.

Questions

Email billing@boilingfroggames.com, or use the contact form, and a real person will answer. This policy is governed by the laws of the State of Oregon, USA, except where your local consumer law grants rights that apply regardless.